FAQ

Choose the product(s) you would like to order by selecting the correct size and clicking 'Add to Cart'. When you have finished adding items to your bag, proceed to the checkout and use one of the relevant checkout options. Returning Customers: Log into your account using your email address and password. New Customers: Register yourself by entering your email address and a password of your choice. Simply follow the instructions to complete your order.

We advise that registering with us is beneficial, not only will you be able to take advantage of our special offers and discounts but you can also keep track of your order from confirmation to delivery

It's coming, we promise! We ship orders on Mondays - Saturdays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible (usually within 48 hours) but there might be some delays – especially after releases! Your patience is appreciated.

When orders are placed on our website they are processed and dispatched very quickly. All orders placed before 3 pm are usually dispatched on same day. Unfortunately once the order has been dispatched we are unable to amend or cancel this and it will be sent out to you. You will need to return the order in full for a refund.

We aim to get your order right every time but we do occasionally make mistakes. If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock. We also adjust the amount you have paid to courier to send item back to our warehouse (in case if the mistake is from our end).

Sometimes an item can be missing from your parcel but all our parcels are carefully checked before they leave us. If an item is missing then get in contact with our Customer Services Team at email: or call. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again. We recommend that you reorder the item as soon as possible to avoid disappointment as out stock does sell quickly.

Delivery normally takes 2-5 working days and you’ll have your parcel. Please check shipment and delivery page for further details.

We always aim to deliver your parcel within the time frame. Unfortunately sometimes orders can be delayed within the courier network and this could be for a number of reasons like public holidays, bad weather, lockdown etc. If you experience a delay with your delivery and the specified time frame suggested has expired then please contact the Customer Service department via our online contact form or WhatsApp 0317-7575759. We will then begin an investigation to locate your order and provide tracking as soon as possible.

Simply click on a category at the top of the screen, then choose a sub-category and browse the collection. Alternatively, use the 'search' link on the website and type in the product code or a description of the item you are looking for.